Can I delete my account and all my data?

Yes. Request permanent deletion through your account settings or email support@macanbola.app. We remove all personal data within 30 days, except transaction records required by Indonesian law for financial compliance.

LEGAL REFERENCE

Your Privacy Comes First

We built macanbola around your trust. This policy explains exactly how we collect, use and protect your personal data when you open an account, deposit via DANA, OVO...

Data ProtectionTransparent PracticesYour ControlSecure PaymentsIndonesia-Compliant

Account access Read FAQ

What We Collect and Why

When you join macanbola, we collect your name, email, phone number and account details to verify your identity and process withdrawals. Payment information—your DANA, OVO, GoPay or QRIS reference—is encrypted and never stored on our servers after each transaction completes. We also track your gameplay activity, session times and device type to improve your experience, detect fraud and comply with local regulations

in supported Indonesian regions. Your data is never sold to third parties.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Questions About Your Data

Email Support Reach our privacy team at [email protected] with any data requests, deletion inquiries or concerns about how we handle your personal information.

Account Settings Log into your macanbola account to review, update or download your personal data anytime. Your privacy controls are always one tap away.

Data Deletion Request permanent account closure and data removal through your account dashboard. We process deletion requests within 30 days where local law permits.

PLATFORM TRUST SIGNALS

How We Protect Your Trust

Encryption Standard

All data in transit and at rest uses TLS 1.3 and AES-256 encryption. Your account credentials and payment details are...

Regular Audits

We conduct quarterly security reviews and penetration testing to identify and close vulnerabilities before they affect your account or payment...

Compliance Framework

macanbola operates under data protection standards aligned with Indonesian regulations and international best practices for gaming platforms.

No Data Sharing

Your personal information is never shared with marketing partners, advertisers or unaffiliated third parties without your explicit written consent.

Incident Response

If a security incident occurs, we notify affected users within 48 hours and provide clear guidance on protective steps you...

Staff Training

Every macanbola team member handling your data completes annual privacy and security training to ensure your information stays confidential.

Consistency Across Our Platform

Mobile & Desktop	Your privacy protections are identical whether you access macanbola on your phone or desktop—same encryption, same data controls, same transparency.
Live Tables & Slots	Whether you're at a live baccarat table or spinning in our slot lobbies, your session data and betting history are protected by the same security framework.
Sportsbook Markets	Your sportsbook activity—bets placed, odds viewed, settlement records—follows the same privacy standards as your casino gameplay and account profile.
Payment Methods	DANA, OVO, GoPay and QRIS transactions all route through the same encrypted payment gateway with identical fraud detection and data retention policies.
Account History	Your complete account history—deposits, withdrawals, gameplay logs—is stored with consistent encryption and access controls across all macanbola services.
Third-Party Integrations	Any external service we use (payment processors, analytics tools) signs our data protection agreement and undergoes annual security certification.
Policy Updates	When we update this privacy policy, we notify you via email and in-app message at least 30 days before changes take effect. Your consent is always required.

QUICK SIGNAL

What Defines Our Privacy Approach

Minimal Collection We ask only for information needed to verify your identity, process payments and comply with local law. No unnecessary data requests, no hidden fields.

Transparent Logging Every access to your account data is logged and timestamped. You can review who accessed what and when through your account security dashboard.

Local Data Storage Your personal information is stored on servers within supported Indonesian regions, ensuring compliance with local data residency requirements.

Retention Limits We keep your data only as long as needed—typically 7 years for transaction records, 2 years for gameplay logs after account closure.

Consent-First Design Marketing emails, analytics tracking and optional features are all opt-in. You control what data we collect beyond the essentials for your account.

Right to Access Request a complete copy of your personal data anytime. We'll deliver it in a portable, machine-readable format within 14 days of your request.

Privacy Questions Answered

Payment details (DANA, OVO, GoPay, QRIS references) are deleted immediately after each transaction settles. We never store full card or wallet numbers on our servers. Transaction records for accounting and fraud prevention are kept for 7 years.

Yes. Request permanent deletion through your account settings or email [email protected]. We remove all personal data within 30 days, except transaction records required by Indonesian law for financial compliance.

No. Your personal information is never sold, rented or shared with advertisers or marketing partners. We use it only to run your account, process payments and improve our platform security.

We notify you within 48 hours of any confirmed breach. We'll explain what data was affected, what steps we've taken to secure it and what you should do to protect your account.

Yes. Your session activity—tables visited, bets placed, time spent—is encrypted and visible only to you and our security team. It's never shared with other players or external services.

Yes. Turn off analytics in your account settings anytime. We'll stop collecting gameplay analytics while keeping essential security logs needed to protect your account and detect fraud.

macanbola operates in supported Indonesian regions. If you access from outside these regions, your data is still protected under this policy, but local law may not apply. Contact support for clarification on your location.